Customer Service and Education Scholarship Officer

Position Title: Customer Service and Education Scholarship Officer

Reports To: Founder/In Country Manager

Location: Hoi An, Vietnam

Status: Full time

Language skills: English

Start Date: As soon as possible

Qualifications:

Minimum:

• College Degree (English, Economics preference given for International study experience/Accounting);
• Professional work experience in a similar position;
• Excellent organizational skills. Excellent communication with national and international programme’s partners.
• Excellent attention to detail. Works well under pressure.
• Ability to meet deadlines with 100% accuracy.
• Good working knowledge of modern telecommunication systems (including e-mail, fax and internet, related software) and relevant computer applications (e.g. MS Office);
• Excellent proficiency in written and spoken English and Vietnamese;
• Dynamic and self-motivated personality with a strong desire to work in the NGO field, willingness to learn and develop.
• Preference given to people locally in Hoi An.

Duties:

• Education Scholarship Officer:
  
  • Updating student and sponsor information
  • Ensuring that letters and photos from students are sent to sponsors twice a year in a timely manner
  • Translating letters into English and sending to a foreigner for editing
  • Finding potential educational scholarship recipients to be interviewed
  • Administering the payment of school and other student fees (twice per year).
  • Ensuring that students continue to meet our financial and academic criteria
  • Keeping accurate records of all scholarship information
  • Sourcing funding for university scholarship students from companies within Vietnam
  • Sourcing funding for scholarship students
  • Mentoring and guidance of scholarship students

• Customer Service Officer
  
  • Selling products made in the Lifestart Foundation Workshop
  • Making products
  • Recording all sales
  • Talking with customers regarding the Lifestart Foundation
  • Introducing makers to customers and visitors
  • Handing out flyers to people that walk past the workshop
  • Distributing flyers around Hoi An on a weekly basis
  • Assist Workshop Manager with organisation of tours

Vietnamese class teacher

• Run the Free Vietnamese language class for foreigners– to be trained

Lantern making class teacher

• Run the Lantern Making Class – to be trained

Tea ceremony

• Run the Tea Ceremonies – to be trained

Further Enquiries:

To apply for the role please email an up to date CV and covering letter including the following points to Ms Diem at [email protected] and Ms. Karen at [email protected].

• Why you would be suitable for this role
• When you would be available to start
• Your expected salary

Deadline: 15 September 2017, however, we will close the ad earlier if we can find the right person.