Assistant In Country Manager

Position Title: Assistant In Country Manager

Reports To: Founder/In Country Manager

Location: Hoi An, Vietnam

Status: Full Time. One year contract with extension.

Working Hours: 6 days per week - 8 hours per day as determined on the timetable

Language skills: English & Vietnamese                

Specific Skills and Qualifications PREFERRED

• At least 2 years’ experience at a management level
• Working knowledge of business filing systems
• Accuracy and meticulous attention to detail
• Task focused
• High level communication and interpersonal skills
• Must be proactive and have a “hands on approach”.
• Excellent organizational and problem solving skills
• Hardworking and committed
• Confident in own abilities but also confident enough to ask for help when needed
• Flexibility to be able to shift priorities if needed
• Experience in administration or accounting roles
• Preference given to people locally in Quang Nam and Da Nang.

Duties:

Government:

• Act as liaison with Vietnamese government officials
• Arrange government meetings for The Founder when required
• Organize volunteer work permits and visa extensions
• Represent Lifestart Foundation at local meetings
• Organise social insurance for staff

Human Resources and Administrations and General

• Overseeing the management of Lifestart Foundation staff in Vietnam and dealing with any HR or other issues that arise in the absence of the Founder and In Country Manager.
• Developing the staffs computer skills and delegating functions over to Vietnamese members of staff where possible
• Managing the local spending and financial reporting
• Interviewing and writing the stories of recipients
• Organising Lifestart Foundation records and documents electronically
• Any other tasks assigned to you by The Founder or the In Country Manager

As Assistant In Country Manager you must oversee and assist with Educational Scholarship Program:

• Updating student and sponsor information
• Ensuring that letters and photos from students are sent to sponsors twice a year
• Finding potential educational scholarship recipients for The Founder to interview
• Meeting with principals when The Founder requires it, and act as interpreter
• Ensuring that students continue to meet our financial and academic criteria
• Keeping record of all scholarship information
• Mentoring scholarship students

Tours – as part of your role you will cover the workshop managers day off and will run tours on this day, assist with large tour groups and ad-hoc tours during the week when the workshop manager is busy

• Run the lantern tours
• Liaise with booking companies/online bookings.
• Liaise with Sinh in relation to the painting tours.
• Make sure the shop is clean before the tour commences and the materials for making the lanterns are ready
• Ensure there are enough makers in the shop for large tours
• Assist in the development of new tours, train as an instructor to teach clients to make potential new products
• Plan and organise big tour groups
• Do the LSF introduction to big groups

Workshop

• Ensure workshop is kept clean and tidy when on shift
• Reporting maintenance requirements
• Customer service – explaining purpose of LSF to customers.
• Manage online sales

Volunteer Management

• Sifting volunteers and speaking to volunteers interested in working for Lifestart Foundation. Providing them with local information as well as work related information.
• Managing volunteers schedule

Business Development

• Attend any networking events in the local area
• Increase network while identifying new clients, opportunities and target accounts; manage relationships with prospective clients, generate leads and create new business opportunities
• Identify obstacles in the sales process and introduce new methods to overcome these obstacles
• Proactively research and identify new prospects for all market segments including Airline, Corporate, Resorts, Restaurants, Cafes, opportunities within the competitor set and drive sales activity to achieve and exceed targets
• Conduct site inspections and familiarization of LSF and workshop to existing and potential clients
• Educating travel agencies - both wholesale and retail about LSF Tours

IT

• Regularly check all LSF PC’s, laptops and equipment, ensure all antivirus software is up to date
• Make recommendations to founder if there are any problems with any equipment
• Assisting with IT issues when they arise

Further Enquiries:

To apply for the role please email an up to date CV and covering letter including the following points to Ms Diem at [email protected] and Ms. Karen at [email protected].

• Why you would be suitable for this role
• When you would be available to start
• Your expected salary

Deadline: 25th August 2016